OVH Reviews

OVH has a reputation among computer programmers as the cheapest place to rent a VPS server, usually for website hosting. They do have high bandwidth machines for the lowest price. If you are not a programmer you can purchase product support too. So far so good.

However, their marketing website frequently mentions "easy to cancel." Another paragraph states "just stop paying your bill and we will reclaim your server."

I signed up. Their service didn't work out for me. It doesn't matter why. When I tried to cancel they said I owed them $480 USA dollars because I had signed a 2 year contract.

Perhaps I missed some fine print. These are internet snakes. Their actions soil and tarnish the proud history of the French speaking peoples. There are better choices.

Finally: never ever sign up for any recurring charge by filling out a form. Always (always always always) call a sales person on a phone and speak to them in person.

This is a pathetic hosting service. Overcomplicated interface, barebone statistics, and ZERO SUPPORT! The support system was not very good before; now they have done away with it altogether. They force you through a series of questions but you never get to contact a real person. OVH has become worse than a free hosting service in terms of quality. The only reason why I haven't switched yet is because the process is such a pain. Avoid OVH. Get yourself a real hosting platform.

After the fire they just concentrated to their infrastructures. They leaved alone their customers without service and without data. An auxialary server for the customers it would have been a solution for a rapid interaction to the users keep somehow they work (eg. Load back from a local backup). But they did not communcated directly with the customers (ovh did not replied to the tickets and did not picked up the phones. And ovh did not given any help to the users) whos therefore lost lots of work, money and business (a complete life). They caused for the customers a very big damage! It seems for ovh the customer is not important, just the customer's money.

I tried their 50GB Additional disks, and it cannot be cancelled. They charged me $8 for the 2nd month, I create a ticket to cancel it and asked for a refund, after 5 days now, they still not responding!

I have been an OVH customer for 5 years, and I never had good support from them. It was mostly okay since I didn't really need support most of the time, but about 2 weeks ago, my VPS went down completely, on its own, without us doing anything. And when we rebooted from their OVH manager page, it didn't come back. No SSH, no WHM, couldn't even ping the server. No access whatsoever. Same in the rescue mode. (Same inaccessibility issue whether we reboot in regular mode or rescue mode). Their KVM didn't launch either. So, it was completely dead. So, it was them who had to do something about this, there was no way the customer can do anything. But they kept responding to the support ticket by asking us to reboot the server in rescue mode, and/or use their KVM to fix it ourselves. Even after explaining the issue the way I did in this post, they kept coming back with the same response. Very frustrating. Just gave up trying to reason with them, and requested a refund of the last payment, from the day the server went down to the end of the current billing period. And requested to terminate the service. They haven't responded to that ticket either. I don't think I will be getting my money back. The good thing is I was uploading my daily and weekly backups to an external backup environment, and I have my data. Otherwise, it doesn't look like I would even be able to recover the data. Terrible service, terrible company. Stay away.